1. Scope
- This policy applies exclusively to roll lots of fabrics sold through our website.
- Fabrics cut to length or custom specifications are non-returnable, unless confirmed as defective or incorrect.
2. Your Legal Rights
- You may return defective or faulty goods within 7 days for a refund, replacement, or repair.
- For online purchases, you have the right to cancel within 7 days of delivery. Return shipping costs will apply unless the item is defective or incorrect.
- If the product is not as advertised or fails to perform as expected, it can be returned within 10 business days.
- All goods carry an implied 6-month warranty for quality and durability.
3. Inspection & Claims
- Please inspect your fabric immediately upon delivery.
- Report any visible damage, defects, or incorrect items within 7 days via email to: support@fabricwholesalers.co.za.
- Quality concerns (such as colour, weave, or feel) must be reported within 10 business days, as long as the fabric has not been used, cut, or washed.
4. Non-Returnable Circumstances
- Fabric that has been cut, washed, used, or altered in any way.
- Incorrect selection of colour, texture, or size by the customer.
- Custom-cut fabrics or clearance/discounted stock.
- Any items not in their original, resalable condition.
5. Return Procedure
- Contact us to request a Return Authorisation.
- Ensure fabric is securely repacked in original packaging.
- Return courier must be arranged by the buyer unless the item was incorrect or faulty.
- Returned goods will be inspected before any refund or replacement is processed.
6. Refunds & Replacements
- Approved returns will be refunded via the original payment method within 10 business days.
- Replacements or repairs will be offered where applicable.
- If the return is due to an error on our part or a product defect, we will cover the return shipping cost.
7. Handling Fees
- For valid returns, no restocking fee is applied.
- A 15% handling fee may apply for voluntary returns not related to defects or product errors.
8. Exclusions
- Custom-made fabrics according to customer specifications cannot be returned unless proven defective.
- Clearance, final-sale, or promotional items are non-returnable.
9. Record Keeping
- Keep your invoice and return authorisation email.
- Returns without proof of purchase or authorisation may be declined.
10. Important Notice
We recommend ordering a small sample swatch before purchasing roll lots, especially when colour accuracy or fabric texture is important.